The terms and terms used in this document are defined in the following framework, and the meaning of each of them in this text is a concept that is explained in detail below:
1-1 Company:
“Company” means the “Rahkar Peziz Darman Negar Page” complex with registration number 92048, which provides health-oriented services in the form of telemedicine through its proprietary software.
1-2 Teledoctor:
Refers to the company’s software service suite that provides a platform for communication between service providers (such as doctors, health consultants, etc.) and service recipients so that specialized health-related services, such as consultations, visits, tests, and the like, can be provided offline.
1-3 Platform:
The company’s proprietary software designed to utilize telemedicine services and temporarily made available to the company’s users or business partners based on the provisions of this document and the private agreement.
1-4 Private Agreement:
An agreement concluded in writing or electronically between the company and the service provider or service recipient users, which determines the terms and conditions for utilizing the platform.
1-5 User:
Any natural or legal person who, by accepting these terms and conditions, connects to the platform and benefits from the telemedicine services. Users include both service providers and service recipients.
1-6 Users:
A term that is generally used to refer to both groups of users (service providers and service recipients).
1-7 Service User:
A natural or legal person with legal qualifications and professional expertise in the field of health who has registered on the platform and is authorized to provide health-related services. This person must not be legally prohibited from working in the medical field.
1-8 Service User:
A natural or legal person who has registered on the platform to use health-related services and submits a service request.
1-9 User Account:
A profile created by users on the platform through which they have access to telemedicine services.
1-11 Confidential Information:
Includes all information that users provide to the company or that is automatically created during the use of telemedicine services. This information is considered confidential and is subject to privacy protection.
1-12 Laws and Regulations of the Islamic Republic of Iran:
Includes all applicable laws of the country, including the Constitution, ordinary laws, regulations, circulars and related instructions, especially in the fields of health, treatment and medical sciences, which govern the subject of this document.
1-13 Advice or recommendation:
Any verbal or written response given by the service user through the telemedicine platform at the request of the service user is considered in the form of advice or guidance.
1-14 Explanatory phrases:
Whenever words such as “including”, “for example” or similar phrases are used in the text, they are merely explanatory and do not limit the semantic scope of the previous concepts.
1-15 Singular and plural in the use of words:
Wherever the meaning requires, singular words can be used instead of plural and vice versa and will have legal effect.
Note 1:
The specialized terms mentioned in this text, if not defined in the document, will be interpreted by taking into account their customary usage and common meaning in the relevant fields, and according to the context of the document.
2-1 Registration and Use of Services: To use the Telemedicine Platform services, each user, whether a natural person or a legal entity, must create a user account. By registering and creating a user account, the user confirms that the information provided by him is correct, accurate and up-to-date. If additional information is requested by Telemedicine, the user is obliged to provide the necessary cooperation.
2-2 User Account for Legal Entities: If the user is a legal entity, it is necessary to accurately introduce the real representative of that legal entity and register all information related to the representative in the system.
2-3 Prohibition of the use of robots and automated software: Users are not allowed to use robots, automated software or any unauthorized tools to interact with the Telemedek platform. Any attempt to use these methods will result in the blocking of the user account.
2-4 Responsibility for the accuracy of information: The user is responsible for the accuracy, precision and up-to-dateness of all his/her information on the platform. Telemedek will not be liable for any problems caused by incorrect or outdated information provided by the user.
2-5 Number of user accounts: Each user is only allowed to have one user account on the Telemedek platform. If multiple accounts belonging to a natural or legal person are identified, Telemedek has the right to block all accounts.
2-6 Responsibilities arising from the use of the user account: All activities carried out through the user account, whether sending requests, receiving services or any other activities, are the responsibility of the user. If another person’s account is used, the account owner is responsible for all actions taken.
2-7 Maintaining the security of account information: The user is responsible for protecting his/her account information, including username and password. In the event of loss or unauthorized access to the account, the user is required to immediately notify the telephysician and take the necessary measures to prevent any possible damage.
2-8 Ownership of the account: The user account belongs solely to the user and the user does not have the right to transfer or use his/her account by another natural or legal person. If the user is a legal person, all legal responsibilities arising from the use of the telephysician services are borne by the representative.
And the authorized signatories will be legal entities.
2-9 Authentication: In some cases, the teledoctor may request authentication from the user. In the event of non-cooperation and failure to provide the requested documents or information, the teledoctor will be entitled to refuse to provide services to the user.
2-10 Completion or correction of information: The teledoctor may ask the user to complete or correct his/her information. The user is obliged to complete or correct the requested information within the specified deadline. If this is not done, the teledoctor has the right to block the user account and refuse to provide services to the user.
2-11 Confidentiality of user information: All user information, including personal, medical and contact details, is confidential and private. No user is allowed to store, use or disclose the personal information of other users to a third party, and in case of violation of these regulations, the teledoctor has the right to take the necessary legal measures.
3-1. Users (both service providers and service recipients) are obligated to comply with all laws, regulations, and principles of professional ethics and community custom when using the Teledoctor platform.
3-2. By creating an account and each time using the Teledoctor services, users confirm that they will not use these services for any illegal, unlawful, or unethical activity.
3-3. Users undertake not to use the Teledoctor services in a way that causes material or moral damage to the platform, its partners, or other third parties. In the event of misuse, the Teledoctor reserves the right to deactivate the user account and take legal action, including claiming damages.
3-4. Users accept that the Teledoctor may use various communication methods such as SMS, email, or in-app notifications to provide information. If the user opts out of receiving these messages, the user will be responsible for the consequences of not providing information.
3-5. Users are responsible for providing the internet and hardware equipment required to use the Teledoctor services.
3-6. Information obtained during the use of the Teledoctor services is considered confidential. Storing, publishing or using this information in any way outside the specified framework is prohibited and will be subject to legal prosecution in case of violation.
3-7. Users cannot use the Teledoctor platform to advertise or introduce their own goods or services or those of other persons. In case of violation, the platform is authorized to limit or delete the user account.
3-8. Users confirm that they have read and accepted the Teledoctor privacy policy.
3-9. Teledoctor merely provides a platform for communication between doctors and patients. The responsibility for the accuracy, quality and outcome of the medical services provided lies with the users (doctor and patient). Any agreement or provision of services between them is considered an independent contract between the parties.
3-10. Some services may be provided in partnership with third-party companies over which Teledoctor has no control. In these cases, users must also comply with the terms and conditions of those companies.
3-11. The account holder is fully responsible for any use of the account by other persons. In such cases, joint and several liability is established between the account holder and the user.
3-12. Teledoctor services are not designed for emergency situations. In cases of emergency, users should call 115.
3-13. Consultations provided in Teledoctor are not a substitute for in-person visits to a doctor, and in cases where clinical examinations are required, in-person visits will be recommended.
3-14. Doctors are obligated to provide advice and opinions only within their field of expertise. Providing advice outside of professional competence is prohibited.
3-15. If a dangerous or suspicious condition is observed in a patient, doctors are required to immediately guide him/her for additional measures or in-person visits.
3-16. Users’ medical information is stored and processed only in accordance with the laws on privacy and medical confidentiality.
3-17. All opinions, recommendations, or medical actions provided through the platform are made solely by the service users, and the teledoctor is not responsible for any medical results or treatment decisions made by the users.
18-3. Doctors are required to upload their specialist report to the system within a maximum of 72 hours after accepting the case.
4-1 Users accept that there is no possibility of refunding the fees they pay to the company for using the teledoctor platform services.
4-2 Users accept that the cost of providing services is determined by the Company and after using it, they cannot object to the announced cost. Obviously, since users are allowed to not accept the cost announced by the Company, if they accept it, they are obligated to pay the cost. For this purpose, by accepting these terms and conditions, users authorize the Company to receive and collect the requested amounts from their user credit.
4-3 Payment for services is valid only through the methods determined by the Company. Any payment through unauthorized methods, including card-to-card, cash payment, barter or similar items, is not approved by the Company and the Company will not be responsible.
4-4 Users accept that they must pay the cost of providing services to the Company, even in the event of technical or communication problems in the online payment system. In the event of such problems, payment may be made in coordination with the call center and through alternative methods. In the event of non-payment, the company has the right to deduct costs from the user’s credit or block the user account.
4-5 The service user agrees to compensate for any damage or wrongful action by him towards the service user while using the services. The company has the right to deduct these costs from his account or credit or to take legal action to collect them. Also, in the event of offensive or unethical behavior, the company and the service user reserve the right to take legal action.
4-6 The service user is obliged to pay in full all costs announced before receiving the service.
4-7 If the user is not satisfied with the service received, he has the opportunity to register his dissatisfaction through support up to 48 hours after receiving the service. The company is responsible for reviewing the issue and making the final decision, and the user will be notified.
4-8 The company is authorized to change or stop services or prices temporarily or permanently at any time, and there is no legal obligation to inform users in this regard.
4-9 Users, knowing that the costs of providing services on the Teledoctor platform may be higher than the official tariffs announced by the Ministry of Health, Treatment and Medical Education, declare their full satisfaction and agreement with this tariff difference by using the services of this platform. This difference has been created due to the exclusive features, benefiting from prominent specialist doctors, using up-to-date technologies, special support, speed of service provision, and other superior facilities in the process of consultation and specialized analysis. Therefore, by accepting these conditions, users waive the right to any claim or objection to the tariff difference.
5-1 The Teledoctor Company, using all its available facilities, including the complaints handling unit and the mediation process, will make every effort to satisfy users and resolve any possible disputes when using the Teledoctor services.
5.2 Telemedicine Company continuously strives to provide its users with high-quality services in accordance with medical standards through continuous monitoring and after-service surveys.
5.3 Telemedicine Company makes every effort to provide appropriate access to software services through the website and other online platforms, but does not guarantee the proper functioning of these services on all devices or communication networks.
5.4 User information is protected as confidential and personal information by Telemedicine Company, and no access to this information is permitted for third parties, except in cases required by law or by order of a competent judicial authority. In this case, the Company will be required to provide information to judicial authorities. In order to maintain the security and confidentiality of user information, no information can be provided to the user or third parties by telephone or in person, except in legal cases and by order of judicial authorities.
Note 1 – This clause does not include the access of individuals involved in the process of providing services to the end user. These individuals have access to limited information related to their services and are responsible for maintaining the confidentiality of that information.
5-5 In the event of any problems for users in using the telemedicine services, they can file a complaint through the company’s complaint handling unit. The company or the business party related to the problem will take the necessary measures to follow up and resolve it.
5-6 All information required by users regarding the manner and conditions of providing telemedicine services is fully posted on the platform website. Users can read the terms and conditions of the services by referring to the relevant sections on the website. Also, the company’s colleagues are fully prepared to answer users’ questions through the call center.
5-7 The responsibilities of the telemedicine company are only applicable if users have applied to receive services through the company’s website or other online platforms. If the service provider and the service recipient have an agreement to provide services outside the platform and through other methods, the company will not be responsible in this regard.
5-8 In some cases, patients in different countries may need advice or a second opinion from foreign doctors. However, if the consulting doctor does not have an official license or license to practice in the patient’s country, this doctor cannot legally make treatment decisions or prescribe medication. In such cases, the doctor can only provide a second opinion or expert advice, and the patient can use this advice to make decisions on his or her treatment path. This second opinion may include a more detailed analysis of medical reports, a review of treatment methods, or suggestions for further evaluations, but no prescription or forensic medical action can be performed.
5-9 All information submitted by users, including medical records and related data, may only be stored in the system for a period of 3 months. After this period, the information may be automatically deleted and access to it may become impossible.
5-10 If there is a problem with the connection to the platform on the part of the user (including internet or hardware problems of the user) and prevents the provision of services, the platform will not make any refunds. However, if the connection problem is due to technical malfunctions on the part of the platform or our servers, which leads to the incomplete or incorrect provision of services, the amount paid to the user will be fully refunded.
5-11 If during the consultation session, a connection problem occurs on the part of the doctor/consultant, which leads to the interruption or non-continuation of the session, the consultation fee will be refunded to the patient. In this case, the consultant will charge a fee for the consultation will not be charged.
Also, if technical problems cause the consultation session to be disrupted and not completed, a new session with another consultant or the same consultant will be arranged free of charge for the patient.
6-1 Responsibility for all actions, acts and omissions of users resulting from failure to comply with the regulations and guidelines of the Food and Drug Administration and the laws and regulations of the Islamic Republic of Iran, including the Islamic Penal Code (committing a crime while using telemedicine services) and civil laws (damage to users’ property), lies with the offending person, and the Company has no responsibility for the above actions, acts and omissions. The Company may deactivate the offending user account and, through the competent authorities, take legal action against the said person to exercise his legal rights.
6-2 Any action by users that results in damage to the reputation, reputation and assets of the Company will be considered a violation of contractual and legal terms. The Company reserves the right to block the account of the offending user and, if necessary, take the necessary legal measures against the offender and claim damages and legal rights.
6-3 Users are responsible for complying with all laws and regulations in the field of health, including notified policies, laws approved by the Islamic Consultative Assembly, regulations approved by the Council of Ministers, and other regulations in the field of health, healthcare, and treatment that have been approved by relevant institutions, and the Company will not be responsible in this regard.
6-4 Users undertake to refrain from taking any action based on personal discretion in the event of a breach of any of the obligations during the provision of the service or a breach of the applicable laws of the Islamic Republic of Iran, including the Islamic Penal Code (committing a crime) and civil laws (damaging users’ property), without direct intervention. If necessary, the service provider user can temporarily stop providing his service and discuss the issue with the company’s support, and the service recipient user can also request to stop the desired service until contacting the service provider user’s support. Ultimately, the company’s support will only make the appropriate decision on the continuation or cancellation of the desired service based on the current situation, and each user can pursue the issue and claim their possible rights through legal authorities.
6-5 Users are required to comply with all terms and conditions published on the telemedicine platform and, in the event of a violation of the aforementioned obligations and conditions, they will be responsible for accepting all consequences resulting from the violation towards the telemedicine and third parties.
6-6 Users (whether the service provider user or the service recipient user) should note that any advice and consultation provided by the service user is only specific to the person who requested the consultation and, given the differences in the circumstances of each person compared to another person, users should refrain from acting on the advice and consultation provided to another person.
6-7 Users should note that the Teledoctor platform is not designed to be used and provide services in the event of medical emergencies, social emergencies, or any other emergency cases or cases that require the physical presence of a specialist or clinical examination, and does not provide services in these cases. It should be noted that in such cases, users should contact their city’s emergency department or any authority designated to handle that emergency case. An emergency case refers to cases such as accidents, bleeding, injuries caused by assault, poisoning cases, decreased level of consciousness, any suspected case of stroke, suicide, and injuries caused by suicide, and anything that is commonly known as an emergency case or requires medical emergencies. It should be noted that all cases discussed in this paragraph are illustrative and are not limited to the cases mentioned.
6-8 The service user is obliged to comply with all laws, guidelines, and customs and procedures of that field when providing advice and consultation and providing any other services on the telemedicine platform. Also, the time conditions (for example, advice must be made at a specific time), general and specific conditions (conditions governing the physical or mental condition) of each person in each advice and consultation and other services provided must be taken into account by the service user and the service user. The telemedicine platform is merely a software platform that establishes communication between the expert user and the ordinary user and is not responsible for the content of the services provided.
6-9 The service user does not have the right to provide services in his non-specialized field, and the service user can report the violation by contacting support if he encounters such a case.
6-10 If the doctor requests additional information or documents from the service user, the user is obliged to upload the required information and documents within 48 hours of the request. If the documents are not uploaded within this period, the user will be required to book an appointment again to continue the consultation process.
7-1 Users are not allowed to make any attempt to extract the source code of the platform software or related systems, including decompile, reverse engineer, or any similar activity.
7-2 Users are not allowed to use methods such as framing or mirroring and other methods to create other versions of the platform services or related systems. Users are also not allowed to make changes or disruptions to the platform software or service provider systems.
7-3 Users are not allowed to use software or scripts for indexing, data analysis, or any other activity.
Data Mining on the existing services.
7-4 Users are not allowed to access any part of the software, systems or services of the Platform illegally or in an unusual way.
8-1 The Company may, under certain conditions, allow Users to publish photos, text, audio files, video files or similar files on the website, mobile software, social networks or other parts of the Platform. However, by uploading and publishing this content on the systems related to the Platform, Users grant the Company the right to publish or transfer to other natural or legal persons information that has been declassified.
9-1 If the user acts contrary to the rules and regulations of the platform or the current laws of the Islamic Republic of Iran, or takes actions that endanger the security, health, peace or rights of other users or the company, the company has the right to temporarily or permanently limit or block the user’s access at its discretion. In such circumstances, the user will not have the right to object or make any claims against the company’s decision.
General conditions for using telemedicine services
1-1. Use of non-free telemedicine services is completely optional and users can benefit from these services by paying the specified fee if they wish.
2. Technical conditions and user responsibility
2-1. Users accept that they are entirely responsible for using the services. All Teledoctor Services are provided “as is” and “as available” and the Company makes no warranty that they will function flawlessly, without errors or in accordance with the User’s specific expectations.
2-2. Technical support for the Services is provided only via email, telephone call, in-person visit or remote communication.
2-3. Users agree that the Company may use third-party providers to host, provide hardware and software infrastructure, network, storage and other related services.
2-4. Users must not modify or hack the operation of the Service. Also, making any changes to other sites in a way that is misleading and creates a false connection with Teledoctor or the Company is prohibited.
2-5. Users undertake not to copy, reproduce, resell or exploit any part of the Service without the written permission of the Company.
3. Account Control and Security
3-1. The Company has the right, but is not obligated, to remove any illegal content or content that violates the rights of individuals or the Terms of Use of the Service or to block the related user accounts.
3-2. Verbal, written, physical abuse, or any threatening behavior towards the Company’s users or employees will result in the immediate blocking of the user’s account.
3-3. The user account is non-transferable and belongs only to the person registering. The user is responsible for maintaining the security and confidentiality of the account information. Any data message issued from the account will be considered as the user’s own action and no claim of denial or forgery will be accepted.
4. Data transfer and service limitation
4-1. Users accept that information may be processed and transmitted over the Internet in an unencrypted manner and with the necessary technical adaptations for communication between networks or devices.
4-2. In the event of abnormal or excessive use by the user of the service resources, the Company may temporarily limit the user’s account. However, in most cases, the Company will attempt to contact and notify the User before taking any action.
5. Limited Liability of the Company
5-1. The Company shall not be liable for any direct or indirect damages, including loss of information, profit, data or other intangible damages, arising out of or in connection with the use or inability to use the Service.
6. Updates and Changes to the Terms
6-1. Any updates, changes or additions to the Services shall be subject to these Terms of Use. Continued use of the Services shall constitute acceptance of such changes by the User.
7. Remote Agreement
7-1. Users agree that all notices, notifications, changes to the Terms and any other agreements are made electronically through the Telemedicine Platform (Website or Application) and are deemed to be accepted by them.
7-2. Any confirmation, selection, or declaration of acceptance made electronically by users shall be deemed to be an official signature and acceptance and shall not be subject to denial or doubt.
7-3. All legal procedures such as identity verification, contract conclusion, and other electronic processes shall be deemed to be a written agreement.
7-4. By subscribing to and using the Teledoctor services, users declare their full consent to the conclusion of remote medical and legal service contracts.
7-5. The Teledoctor has the right to amend, update, or supplement the provisions of this document at any time. The updated version will be made available through the platform, and continued use of the services after the changes are made will be deemed acceptance thereof.
7-5. All intellectual property rights related to the Telepezeshk Platform, including software, design, codes, content, trademarks and other similar items, belong to the Company and no user is allowed to use, reproduce, publish or modify them without written permission.
8. Correspondence
8-1. All questions or requests regarding the Terms of Use should be sent via the Company’s official email address: info@telepezeshk.com.
We are a unique telemedicine platform that uses cutting-edge technologies to provide a variety of diagnostic services at the highest international standards. Our mission is to improve access to world-class medical expertise with an emphasis on accuracy, speed, and quality.
